Do I have to show my ID to purchase?
Maybe. Tobacco is a controlled substance and the laws are different for every state, so we use a sophisticated age verification system called AgeChecker.Net to make sure you're complying with your local laws.
For over 90% of the US population we can automatically verify your age using only your name, birthday, and address. In rare cases they will need to see a copy of your ID, which can be submitted easily right in the pop-up. And if you submit your photo ID, Age Checker will remember you so you never have to submit a photo ID again.
Photo IDs are deleted as soon as they are verified, and your information is never shared or sold. More information on AgeChecker can be found on their website.
We know it sucks, but it would suck even more if kids started vaping all over the place.
Do you offer discounts for bulk orders?
Sure! Good Cigar packs are an amazing client gift, wedding favor, or special event perk. Email us at "firstname.lastname@example.org" and we'd love to work with you.
Can I pick my own cigars?
Not right now. We plan to add this functionality eventually, but we're keeping things simple right now.
In the meantime, just choose an intensity based on your comfort level (or the comfort level of the recipient if it's a gift). We split things up into three categories - Mild, Medium, and Full-Bodied. If the recipient isn't too familiar with cigars, then Mild (a "Classic" pack) is definitely the way to go.
If you aren't sure, reach out and we'd love to help you.
What are your policies for customers outside of the United States?
We are excited to offer our subscription and other products to customers across the world. Shipping rates presented during checkout are based on your location and the item selected. Please note that all duties, taxes and licenses incurred while shopping at Good Cigar Co are the sole responsibility of the customer. Good Cigar Co cannot be held responsible (nor vouch) for any orders with pending taxes, duties or licenses. Due to the high costs of duties and taxes, refunds, returns and replacements for any reason (including lost packages) are not offered for orders outside of the United States.
Can I cancel my subscription?
We’d hate to see you go, but if for some reason you need to cancel your subscription just drop us a line at email@example.com.
I only smoke Cubans. Do you sell those?
Nope, while things are definitely changing in Cuba it’s still illegal to sell Cuban cigars. But we'll let you in on a little secret - you can get just as good a smoke from the other guys.